Outpatient & inpatient consultation

My mother once suffered from cataract and needed to have an operation although it was not serious.  When I thought of finding a good hospital for her, I phoned the Health Center of LZ Assist for some guidance about which hospital is good at cataract surgery. Their customer service representative told me all the information about the special hospitals of that kind and the relevant experts, which is really convenient for me to arrange hospital and doctor for my mother.

Medical care consultation on telephone

It is very dry in Beijing and the air is always not very fresh. My child caught a cold lately and it made me headachy as I don't know how to choose medicine for kid. Then, I phoned the Health Center for advice and the doctor not only told me which kind of medicine was effective but also gave me some guidance on how to prevent some normal diseases for kids, so there is no need to go to hospital any more.

Professional bilingual facilitation

I am a Senegalese; we came for Beijing Olympic Games as a foreign nationality representative in 2008, but my children had erythema all over the body suddenly in April of this year and also had a cold. I then turned to the customer service representative in Health Center for help. I worried about the language problem at first, and I never imagined that the service personal communicated with me with fluent English. After learning about the situation of my child, he also helped me arrange the treatment in the hospital. They also arranged service personal to assist me in the treating process, also without any language barrier, which made my child get the treatment successfully. Thanks for the professional service of the service personal in Health Center.

Direct billing

I felt sick suddenly one day in 2010, and then I dialed the customer service hotline of the Health Center. After I told them my condition and demanded to go for a doctor right away, they helped me arrange the hospital for me accordingly. When I arrived at the hospital, the service personal said he could prepay all the expenditure for me to save time, and settled accounts after treatment, then he accompanied me to do the examination and treatment, and lined up for feeing, without any delay in the whole process. After the treatment, I settled the accounts according to the lists. I never imagined I could enjoy such a good service, which really solve a lot of problems for me.

Medical picture reading

My child is in Grade Three at primary school. He once sprained his right leg, and there was no problem with his leg after the treatment, but recently I found sometimes he twisted his ankle suddenly. I have taken him to hospital to examine and take x-ray for many times but nothing came out. I then sought help from the Health Center. They helped me find an expert in this field after knowing my situation. The doctor analyzed the previous case history and films for me, and gave me many suggestions. With the help of the expert, we finally found out the problems, and the symptom almost disappeared after receiving treatment.

Second medical advice

There is a lot of secretion in the eyes of my child in late two weeks.  As the kid is very young, he often rubs his eyes by hand, so the eyes always are red and swollen. I have taken him to hospital for examination for many times but didn't get the final diagnosis, and later the doctor said he should take a surgery, Which I can not accept as the kid is too little for that, neither do I want to watch him suffering from the pain. Then I turned to Health Center for help. They helped me contact with the ophthalmologist of XX hospital. Through examination and diagnosis, they syringed his lacrimal passages instead of surgery. When we went back to hospital for rechecking half month later, he is almost recovered.

Group consultation coordination

In XX ,2008, I always felt chest distress with difficult breath and felt weak. Then I went to a hospital for examination. According to the check-up result, the doctor said I had rib fracture and suspected I also suffered from tuberculosis. I got completely terrified and down because of the disease without reason. After going back home, I contacted with the Health Center, and its staff helped me invite experts from two hospitals to make a group consultation for diagnosis together. After analyzing the disease, they came to an authoritative conclusion that I got pneumonia, and made corresponding treatment and recovery plan for me. Now after a period of treatment, my situation has been significantly improved.